These terms and conditions apply to all our requests and bookings, unless otherwise specifically agreed with us in writing.
Please note that Wildlifephototravel.com is a part of Wild Westfjords travel agency, and therefore all references in the below text to Wild Westfjords also apply to Wildlifephototravel.com.
Wild Westfjords travel agency
Pollgata 2, 400 Ísafjörður, Iceland, kt. 521011-1060
1. PAYMENTS & CANCELLATIONS
The conditions below are general, please note that in some cases more stringent conditions apply to a particular package or booking.
A 50% deposit is required, with the remaining payment due no later than 60 days in advance.
Fixed cancellation policy – Refunds are determined according to a fixed schedule:
- Cancellation up to 30 days in advance: 50% non-refundable.
- Cancellation 7 days in advance: 70% non-refundable.
- Cancellation within 6 days or in the event of a no-show: 90% non-refundable.
Cancellation by Wildlifephototravel.com or third parties
You are always entitled to a full refund if your tour is cancelled by Wildlifephototravel.com or our third party supplier, irrespective of the reason. We are however not under any circumstances liable to additional compensation beyond the tour price paid to Wildlifephototravel.com.
2. PRICES
Package prices are based on input costs, exchange rates and assumptions made at the time of publishing the itinerary. Although Wildlifephototravel.com strives to keep tour prices unchanged, sometimes price increases are beyond our control.
Wildlifephototravel.com reserves the right to modify prices without notice at any time before and including the departure date. Modifications may be necessitated by reasons including, but not limited to, government taxes, fuel costs, significant exchange rate fluctuations, and third party subcontractor service fees.
Any price increase must be paid for prior to the departure date.
The price of the booking shown in euros will be fixed in ISK (Icelandic Kronas) according to the exchange rate on the day of the booking.
All refunds are made in Icelandic Krona. If the exchange rate has fluctuated between the time of purchase and when the refund is issued this might result in either an increase or decrease in the total amount refunded in euros.
3. ITINERARIES AND WEBSITE INFORMATION
Itineraries and other details are published in good faith as statements of intention only and reasonable changes in the itinerary and related items may be made where deemed necessary or advisable by Wildlifephototravel.com.
The information contained in Wildlifephototravel.com’ brochures, itineraries, and website is, to the best of Wildlifephototravel.com’ belief, correct at the date of publishing.
4. CONTACT
You will receive a full itinerary with relevant contact details from us, including a telephone number you can dial to reach a Wildlifephototravel.com representative while in destination country.
5. AVAILABILITY
All bookings are subject to availability. If after receiving a booking from you a part of the trip turns out to be unavailable, Wildlifephototravel.com will take the following action, bearing in mind the expected quality standard and intended purpose of your trip:
a. Attempt to book a comparable service as a replacement
b. If a comparable service is unavailable, re-adjust your itinerary to the extent necessary
c. If the trip you were promised when you booked cannot be matched, we will promptly inform you and refund as appropriate.
6. TRIP CHANGES, CANCELLATION, POSTPONEMENT OR DELAY
Wildlifephototravel.com reserves the right to:
a. Modify any aspect of the travel;
b. Cancel or modify any routes within the trip or objectives set out in the itinerary;
c. Substitute different or equivalent routes within the trip in place of cancelled or modified routes; or
d. Postpone, cancel or delay (either in relation to departure or arrival times or duration) any such aspect of the trip if, at the absolute discretion of Wildlifephototravel.com or any of our third party subcontractors, it is necessary to do so.
It is our policy to fully refund all parts of your trip that are cancelled by us or one of our third party subcontractors, as we would like you to only pay for services provided. However if any such change, modification, cancellation, postponement or delay, whether before or during the trip, necessitates additional costs (including accommodation, flights or ground transportation) to be charged, you agree that you will pay these additional costs as reasonably required by Wildlifephototravel.com.
7. EXCLUSIONS FROM PRICES
Without limitation, the following are excluded from our prices:
- Personal Travel insurance
- Transportation to and from Isafjördur
- Accommodation in your final destination
- Visa costs (if applicable)
- Photography equipment
- Snacks and other expenses not included in the itinerary
- Additional expenses caused by delay, accidents or disruption of planned itineraries
8. INSURANCE
We do not provide any insurance as part of our services. It is your own responsibility to ensure that you are adequately covered. In particular, although we take our schedules very seriously and do everything we can to ensure dropoff at the correct time & place for all participants, we do not take responsibility for missed flight or ship departures due to unexpected delays in our tours.
We strongly recommend that you make sure you have adequate travel insurance for your trip.
9. VISA, PASSPORT, VACCINATIONS AND OTHER TRAVEL REQUIREMENTS
It is entirely your responsibility to make all necessary travel arrangements prior to your departure including obtaining proper identification as required by the authorities, compliance with visa requirements, obtaining relevant medical advice and vaccinations.
Wildlifephototravel.com accepts no responsibility whatsoever and you will not be entitled to a refund in the event that these matters are not dealt with prior to your departure, or if you are denied boarding or entry on any basis, including without limitation, improper documentation or failure to provide information.
10. HEALTH, FITNESS AND CLOTHING
Wildlifephototravel.com accepts no responsibility whatsoever for your inability to participate in any part of the tour or activity due to inadequate health and fitness levels or unsuitable clothing.
Trip participants are responsible for ensuring that they have the level of fitness and health required by the specific activity especially when involving outdoor adventure activities.
Participants are also responsible for ensuring that they are suitably dressed in view of the weather and the activity. We recommend being prepared for unpredictable weather and bringing with you a good wind-proof/water-proof jacket, warm clothing, thermals and good shoes. Poorly dressed participants may, at Wildlifephototravel.com’ sole discretion, be denied participation in activities where their lack of preparation might otherwise be deemed to endanger their own safety and/or the experience of other activity participants.
11. COMPLAINTS AND RESOLUTION
Any complaint arising out of your trip must be brought to the attention of Wildlifephototravel.com within 24 hours of the cause of the complaint.
If your complaint is not satisfactorily resolved and you wish to pursue the matter on return from your trip, you must submit your written complaint to us within 14 days of your return.
Wildlifephototravel.com will not be liable in relation to any complaint or problem if you fail to notify us during the trip or upon your return, strictly in accordance with this condition.
12. FORCE MAJEURE
If Wildlifephototravel.com is prevented (directly or indirectly) from performing any of its obligations under this agreement by any of the following reasons: act of god, strikes, trade disputes, fire, breakdowns, interruption of transport, government or political action, acts of war and terrorism, inclement weather, severe snow or icy conditions, conditions that are otherwise likely to be hazardous or dangerous, government travel warning or advice, real or perceived health risk, acts or omissions of a third party that prevents the tour or the aspect of the trip part being undertaken in accordance with your booking or for any other cause whatsoever outside Wildlifephototravel.com’ reasonable control, Wildlifephototravel.com will be under no liability whatsoever to you.
In such case Wildlifephototravel.com reserves the right to substitute different or equivalent routes within the trip in place of cancelled or modified routes, or postpone, cancel or delay (either in relation to the departure or arrival times or the duration of the trip) any such aspect of the trip and may, at its option, by written notice to you either cancel the activity or take any other action as specified in condition 6.
In the event of any change, modification, cancellation, postponement or delay under this condition, you acknowledge that you will have no right of refund of the trip price (whether in whole or in part) and no right to claim compensation for any injury, loss or damage or other additional expenses incurred by virtue of the change, modification, cancellation postponement or delay.
If any such change, modification, cancellation, postponement or delay under this condition whether before or during the trip, necessitates additional costs (including accommodation, flights or ground transportation) to be charged, you agree that you will pay these additional costs as reasonably required by Wildlifephototravel.com.
13. DISCLAIMER
You accept that:
a. Wildlifephototravel.com acts as a booking agent for third party subcontractors and accepts no liability for the acts or omissions of those third party subcontractors; and
b. Wildlifephototravel.com will not be liable for any breach of any law by any person with whom you travel on the trip; and
c. You may not rely on any representations concerning the trip made by Wildlifephototravel.com, which are not contained in these conditions.
14. RELEASE AND WAIVER OF LIABILITY
In requesting and making a booking:
a. You release Wildlifephototravel.com and its officers, employees, agents, licensees, subcontractors, guides and other representatives (all of whom are collectively referred to as “Wildlifephototravel.com, its employees, agents and suppliers”) from all financial or economic cost, liability, loss or damage or damage to or loss of your property incurred or suffered by you directly or indirectly during the course of the trip. Wildlifephototravel.com shall not be liable for personal injury, illness or death unless caused by the negligence or wrongful act of Wildlifephototravel.com, its employees, agents and suppliers; and
b. You waive any claims you have, or may at any time have, against Wildlifephototravel.com, its employees, agents and suppliers and you agree not to make any claim against or seek any compensation from Wildlifephototravel.com, its employees, agents and suppliers in respect of any personal injury, illness or death suffered by you (unless such death or personal injury is caused by the negligence of Wildlifephototravel.com, its employees, agents and suppliers) or damage to or loss of property sustained by you as a result of your participation in the trip.
If, despite the release and waiver given under this condition, Wildlifephototravel.com is found to be liable for damages to you, you agree that the maximum amount of such damages will be limited to the price paid for the trip(provided that any losses relating to death or personal injury arising from the negligent acts of Wildlifephototravel.com, its employees, agents and suppliers will not be limited). Any damages or compensation are further limited by the Warsaw Convention as amended by the Hague protocol 1955 (air), the Athens Convention 1974 (sea), and the Paris Convention 1962 (hotel accommodation).
In the event that Wildlifephototravel.com makes any payment to you in respect of any damages claim brought by or on your behalf, you must assign to us or our insurers, as Wildlifephototravel.com requires, all your rights to pursue any third party and you must provide all reasonable cooperation to us and our insurers in relation to the pursuit of any claim.
15. CONTRACT
This contract (including all matters arising from it) is exclusively subject to Icelandic law.